At pa365, we take the privacy of every Pakistani player seriously. This policy explains exactly what personal data we collect, why we collect it, how it is stored and protected, and what your rights are — all in plain, readable English.
Summary: pa365 collects only the personal data necessary to run a safe, legal, and fair online gaming platform for Pakistani players. We do not sell your data. We do not share it with marketers. All financial data — including your JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and Raast transaction records — is encrypted at rest and in transit. You have the right to access, correct, or delete your data at any time, subject to our legal retention obligations.
This Privacy Policy ("Policy") describes how pa365 ("pa365", "we", "us", "our") collects, processes, stores, and protects the personal data of users ("you", "the Player") who access or use the pa365 platform at pa365.app and any associated mobile or service channels.
pa365 is committed to handling your personal information responsibly and in compliance with its obligations under its international gaming licence. This Policy forms part of the pa365 Terms & Conditions and should be read alongside them. By registering an account or using any pa365 service, you acknowledge that you have read and understood this Privacy Policy.
This Policy applies to all personal data collected from players located in Pakistan and anywhere else where pa365 operates. It covers data collected through the website, any pa365 mobile application, live chat support, email correspondence, and any other channel through which you interact with pa365.
If you have questions about this Policy or wish to exercise any of your data rights, you can reach our support team through live chat on the pa365 platform, available 24 hours a day, seven days a week.
pa365 collects personal data in several categories depending on how you interact with our platform. The following table outlines what we collect and when:
| Category | Data Collected | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, CNIC / passport number, nationality | Account registration & KYC verification |
| Contact Data | Email address, mobile number, residential address (city, province) | Account registration |
| Financial Data | JazzCash / EasyPaisa wallet IDs, bank account details, transaction history, PKR amounts | Deposits, withdrawals, bonus claims |
| Gaming Data | Bet history, game session logs, win/loss records, bonus usage | Ongoing platform use |
| Technical Data | IP address, device type, browser, operating system, session timestamps | Each platform visit |
| Communication Data | Live chat transcripts, email correspondence, support ticket content | When you contact support |
| KYC Documents | Scanned CNIC, passport, utility bills, bank statements | KYC verification process |
pa365 does not collect biometric data, health information, or sensitive religious or political data. We do not require your social media credentials or access to your contacts. We do not record voice calls unless explicitly disclosed at the start of a call for quality assurance purposes.
pa365 collects the minimum data required to operate a licensed gaming platform responsibly. We do not use data collection practices that go beyond what is necessary for identity verification, payment processing, fraud prevention, and regulatory compliance.
pa365 uses your personal data for the following specific purposes only:
No Unsolicited Marketing: pa365 will never sell your contact details to third-party marketers. Promotional emails from pa365 will always be sent from an official pa365.app domain address and will always include an unsubscribe option.
pa365 processes your personal data on one or more of the following legal bases:
pa365 gives special attention to the protection of financial data, recognising that Pakistani players frequently use JazzCash and EasyPaisa mobile wallets alongside conventional bank transfers through HBL, UBL, Meezan Bank, and Raast for deposits and withdrawals.
Your JazzCash wallet ID, EasyPaisa mobile number, and bank account details are stored in encrypted form in pa365's secure payment vault. These details are never stored in plain text. Access to payment data is restricted to our payments compliance team and the specific payment processor involved in a given transaction.
pa365 does not retain your full bank card numbers (where cards are used). Card data is tokenised at the point of entry and is handled exclusively by our PCI-DSS compliant payment processing partners.
All PKR deposit and withdrawal transaction records — including amounts, timestamps, and payment method references — are retained for a minimum of five (5) years as required by our gaming licence and anti-money laundering obligations. These records may be disclosed to licensing authorities or financial intelligence units upon lawful request.
Tip for Pakistani Players: Ensure your JazzCash or EasyPaisa wallet is registered in your own name and matches your pa365 KYC documents. Mismatched names are the most common cause of withdrawal verification delays. If you update your mobile wallet number, inform pa365 support before placing a withdrawal request.
pa365 uses cookies and similar tracking technologies to operate the platform, remember your preferences, and understand how players interact with our website. The following categories of cookies are used:
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Essential | Login session, account security, fraud prevention | No — required for platform function |
| Functional | Language preference, game history, interface settings | Yes — via browser settings |
| Analytics | Aggregated page views, session duration, feature usage (anonymised) | Yes — opt out available |
| Marketing | Personalised bonus offers and cricket betting promotions | Yes — opt out available |
pa365 does not use third-party advertising network cookies that track your behaviour across unrelated websites. Analytics data is used only in aggregated, anonymised form to improve platform performance and game selection for Pakistani players.
You can manage cookie preferences through your browser settings or by contacting pa365 support. Disabling non-essential cookies will not affect your ability to log in, deposit, play, or withdraw.
pa365 does not sell, rent, or trade your personal data with any third party for marketing or commercial purposes. Data sharing is limited strictly to the following categories of recipients and only to the extent necessary for the stated purpose:
No Data Brokers: pa365 does not share personal data with data brokers, marketing agencies, social media platforms, or any organisation whose primary purpose is the commercial exploitation of personal data.
pa365 retains your personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by our legal and regulatory obligations. The general retention periods that apply to pa365 player data are as follows:
When data is no longer required and no legal retention obligation applies, pa365 securely deletes or anonymises the data so that it can no longer be attributed to any individual player.
pa365 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our key security measures include:
Your Role in Security: pa365 security measures protect your data on our end, but you also play a role. Use a strong, unique password for your pa365 account, never share your login credentials with anyone, and always log out on shared devices. If you suspect your account has been compromised, contact pa365 live chat immediately.
As a pa365 player, you have the following rights with respect to your personal data. To exercise any of these rights, contact pa365 support via live chat and our team will respond within the timeframes set out below:
pa365 is strictly an adult platform. Our services are not directed at, and must not be used by, any person under the age of 21. pa365 does not knowingly collect personal data from individuals under 21 years of age.
If pa365 identifies or is notified that an account belongs to a person under 21, we will immediately suspend the account, initiate a review of all associated transactions under our underage gambling policy, and delete the personal data of the underage individual to the extent not prohibited by our legal obligations.
Parental Awareness: If you believe a minor in your household has accessed pa365 or created an account, contact pa365 support immediately. We will act without delay. We also recommend using parental control tools available on mobile devices and internet service providers in Pakistan to restrict access to online gaming platforms.
pa365 may update this Privacy Policy from time to time to reflect changes in our data practices, platform functionality, applicable law, or licensing requirements. When material changes are made, pa365 will notify registered players via the email address associated with their account and display a prominent notice on the pa365 platform at least seven (7) days before the changes take effect, except where immediate changes are required by law.
The "Last Updated" date at the top of this Policy indicates the most recent revision. Continued use of pa365 after the effective date of any updated Policy constitutes your acceptance of the revised terms. If you do not agree with a material change to this Policy, you should close your account before the updated Policy takes effect.
We encourage you to review this Privacy Policy periodically so you remain informed about how pa365 is protecting your personal data.
If you have any questions, concerns, or requests relating to this Privacy Policy or pa365's data handling practices, our dedicated support team is available to assist you 24 hours a day, 7 days a week via live chat on the pa365 platform.
For formal written data rights requests (access, erasure, rectification, portability), please contact pa365 via live chat and our compliance team will acknowledge your request within 48 hours and respond fully within 30 days.
pa365 support agents are familiar with Pakistani banking, KYC documentation requirements, and local payment methods including JazzCash and EasyPaisa. You will not be passed to a generic offshore call centre — our team understands the Pakistani player context and will assist you directly and without delay.
pa365 recognises and upholds the data rights of every Pakistani player. Here is a quick-reference summary of what you are entitled to under our Privacy Policy.
Request a full copy of all personal data pa365 holds about you. We will respond within 30 days of your verified request with a structured summary.
Found something inaccurate in your account profile? You can request corrections at any time. Name changes require re-submitted KYC documents.
Request deletion of your data once it is no longer needed for the purpose it was collected, subject to our mandatory 5-year regulatory retention period.
Receive a structured, machine-readable export of the personal data you have provided to pa365, wherever technically feasible.
Object to marketing communications or certain types of data processing at any time. Unsubscribe from promotional emails via any marketing message we send.
Where pa365 relies on your consent — such as for marketing emails or non-essential cookies — you may withdraw that consent at any time without penalty.
From AES-256 encryption to local Pakistani payment support, here is how pa365 keeps your personal data safe every single day.
All sensitive personal data — including your CNIC number, bank details, and KYC documents — is stored using AES-256 encryption at rest, the same standard used by global financial institutions.
Your JazzCash wallet ID, EasyPaisa number, and HBL / UBL / Meezan account references are stored in an encrypted payment vault — never in plain text, never accessible to unauthorised staff.
pa365 has never sold player data to third parties and never will. Your contact details, gaming history, and financial records exist only to run your account and meet our regulatory obligations.
KYC documents are accessible only to pa365's compliance team under a strict role-based access control system. Every access event is logged and reviewed by our internal audit process.
pa365's platform undergoes independent third-party penetration testing and vulnerability assessments on a regular schedule to identify and fix potential security weaknesses before they can be exploited.
If a confirmed data breach poses a risk to your personal data, pa365 will notify affected players without undue delay and take immediate remediation steps in line with our licensing obligations.
Your privacy is protected from the moment you register. Secure PKR deposits via JazzCash and EasyPaisa, 24/7 local support, and a platform built specifically for Pakistani players. Cricket betting, live casino, jackpots, and more — all under one roof.